Southern Gas Network (SGN)

Our collaboration with SGN has enabled the development of targeted advice services across the Southeast. Each aspect of this project provides energy advice to hard-to-reach communities who struggle to gain accessto, or actively avoid, advice services.  

Our care leavers training programme was co-designed with young adults transitioning out of local authority care; this is a group that often lacks support to understand how their heating systems work, avoid falling into energy debt and how to access help. We have facilitated workshops to support over 60 care leavers with developing the skills they need to live independently.  

From this work, we have also trained two care leavers to become paid energy champions focusing on supporting other care leavers. In 2026 we plan to build on this and help care leavers to access long term green jobs and enter the community energy sector.  

Our Gypsy, Roma and Traveller (GRT) outreach programme, led by Social Enterprise Kent (SEK), focuses on a community that faces systemic exclusion from access to essential services, contributing to serious long-term health impacts. Working with local councils and community leaders, SEK has built trust and delivered vital support, including fuel vouchers and warm packs. 

In addition, Energise Sussex Coast (ESC) has established a complex casework phone line, funded through this partnership, to provide in-depth support for vulnerable customers. Buckinghamshire Community Energy has led our Carbon Monoxide and Priority Service Register advice service to support vulnerable people within their community.